In-game purchases are processed by platform holders and may take longer than expected in certain cases. If the purchase is still not visible in the game after a few hours, please try restarting the game and see if that helps.
If it doesn’t, please submit a request. Please include a description of the purchase and the transaction ID (for Android). We treat payment issues very seriously and do everything in our power to resolve them quickly and in a manner satisfactory to our players.