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I've encountered a technical issue not covered by this FAQ



  • Nn

    Cannot play cooperation mode with friends for 2 days, keep loading cannot get in

  • Arman

    With today last update mad doctor is bugging, in coop mode about stage 20 stucks dont give 8%, give 1-2% only and dps is falling, what happened? Help pls

  • Kerito

    i paid for premium pass and got nothing at all nothing not even the season hunter help me pls ...

  • zen-a

    I have a problem with a co-op match where it has never found a partner. Also, you can't see any more friends lists or clans.
    Player id 979987-B12C-49BB-83E5-136B6FC0F902

  • Godly Glitched

    I was playing offline at night and suddenly it asked me what account to change to, they where both the same so I chose one, but it lied and I lost all my gold and gems... samsung android tablet please help ty!

  • gorani

    보석으로 이벤트쿠폰을 삿고 1000m 성공했지만 보상이안들어옴

  • Stefano Lafranconi

    Hi, i have a problem with co-op match, It never found a partner. Also i cannot see more the friends list.

    User id: SteLafra

  • Furgersety

    It's been a few days that I can't play coop, or access my clan. My favourite game was the co-op one :(

    PS: The co-op keeps searching for players forever (literally), and the Clan, if I try to access, it loads a very weird ad, but doesn't let me in.

    Player ID: CYVWRNHM
    Player Name: Furgersety

  • Viktoria31

    ID на данный момент: DAYXRUIG
    День назад был: ZAAJQRBH
    Имя пользователя: Metalistka3107

    Почему произошла смена ID? Все осталось как и было только вышло с клана и список друзей абсолютно пуст, можно ли как то вернуть старый ID с друзьями? Или друзей на новый ID
    Телефон android, xiaomi mi 9t

  • Юрий

    Куда писать? Что делать? Вместо того чтобы исправить баг в игре из за которого я не могу играть мне выдали бан в сообществе discord чтобы я не мог писать.

  • Mekler

    Identifiant : wxouctzj
    A cause du bug des coffres de clan , je me retrouve en gold négatif ! Vu la somme à rembourser je ne pourrais jamais payer ce crédit de pièces ! Je n ai plus d intérêt intérêt jouer.... soit vous trouvez une solution soit je desinstalle. Je ne pourrai jamais payer cette somme ! Ce n est pas ma faute si votre jeu est mal programmé

    Username: wxouctzj
    Due to the bug with the clan chests, I find myself in negative gold! Considering the amount to be reimbursed, I could never pay this coin credit! I no longer have any interest in playing .... either you find a solution or I uninstall. I will never be able to pay this sum! It's not my fault your game is programmed wrong

  • Jana

    I have an iPhone 12 Pro


    The clan tab suddenly stopped working.
    Don't show me in a clan. The clan tab only indicates a loading icon. I also can't get my friends list and can't play co-op or dungeon.

  • davideo

    I’m on iOS, I’ve an iPhone SE 2020.
    Today at 5:15 pm I’ve bought the premium pass, then I’ve done some solo Maze untill level 17. At 8:00 pm I logged in and the game lost all the data between 5 pm till 8 pm… now it’s like I’ve not done the solo maze run and I haven’t got the premium pass… please help. My ID is:YZRXEY2R

  • Rafael França Lima

    I lost access to the maze on the second day, it got bugged, I couldn't see where it was going, the texts on the screens were overexposed one on top of the other, and I can't enter the maze anymore

    My Nick : Narizrafa

  • Drew walter

    I am on an IPhoneX. I purchased the the season 13 hunters pass. The skull master remains locked. Thank you. Player ID EENQKVQT

  • Gustavo Donato

    Hi, I have the subscription, but it is not working. Please fix. User ID: TFPPMNKZ

  • David J Westbrooks

    I have a Samsung Galaxy S20E.
    User id:SQZBHXDY
    Clan tab suddenly stopped working.
    Shows me not in a clan. The clan tab just gives loading symbol.

    Same thing on all of my friends as well.


  • V| Bretagne

    Bonjour, j'ai perdu l'accés à mon compte Hunt royal en fessant le mauvais achat. J'ai voulut désinstaler et réinstaler le jeu ensuite mais impossible d'annuler l'achat et impossible de se reconnecter au jeu.

  • Matthijs könning

    I bought a pack for 16.99 euro but didn't get the pack and the amount is gone from my bank account

  • Chris

    Hi, I longed into a new phone I got and tried syncing up with it, and when I did and finished the tutorial, I said I already got all the rewards and such, but said I had 0 trophies and no characters, I had roughly 5k trophies and 18ish characters, my username is GaredTheGoat


    update, I got 13 of my characters back, but I’m still missing 9 more and they all have gone back to level 1, I’ve checked my profile and it said I had 22, I did get my trophies back tho

  • David Jesus Rebelo da Silva sousa

    Error de carga en modo cooperativo, los amigos, el correo y el Clan han dejado de funcionar. Solución?

  • Ryan dietz

    I paid for a premium hunter pass to get the new necro character and it says I acquired him but it’s not unlocking the character what do I need to do

  • Kin Foscarini

    It's been a few days that I can't play coop, or access my clan. My favourite game was the co-op one :(

    PS: The co-op keeps searching for players forever (literally), and the Clan, if I try to access, it loads a very weird ad, but doesn't let me in. It's like the game just died :o

  • Willian Alexandre dos Santos

    Meu evento tá brigado além das missão que reservaram, não estou ganhado os baús do evento

  • Юрий

    Что за фигня? У меня персонаж поделился на двое! Есть я в клане с друзьями и я же без клана и без друзей!!! Что за бред! Ремонтируете!

  • Whang Chang Lim

    I have purchased adventure pack twice but i just received it once only. Please check me thanks.

  • Theo Brugman

    Hello I made a payment to get some gems but I did not get the gems while the amount it did cost is of my bank acount. Can you pls help

  • Cameron Hodgson

    I have purchased the season pass. It was working well until just yesterday when the days went back to around 13 and now it won’t give me the new boxes.
    Please advise

  • Alvaro Baztan

    i paid for premium pass and got nothing at all nothing not even the season hunter. Mi is IURAHPQE, playing with a Xiaomi 9, android pone.

    Please fix this.



  • Alistair

    I bought the premium pass and I didn’t get It. ID is JZZFCLJV and name is ZENKI lvl 41


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