In-game purchases are processed by platform holders and may take longer than expected in certain cases. If the purchase is still not visible in the game after a few hours, please try restarting the game and see if that helps.
If it doesn’t, please submit a request. Please include a description of the purchase and the transaction ID (for Android). We treat payment issues very seriously and do everything in our power to resolve them quickly and in a manner satisfactory to our players.
Comments
6 comments
I paid for an item that usually I get right away and now it's not there. What do I do?
I bought a rare mega deal. I already paid $4.99. But I didn't get random sets. If you can give it to me. Please refund my money!
I bought a package this morning with a green chest and 2 or 3 fashion chest and didn’t receive it but got charged! I’m getting ready to go rebuttal it at my bank, because I shouldn’t be having this problem and it was 6 hours ago!
Can't get a hold of support for missing purchase
I was charged 3 x 10.65 ea never got anything I log in onetime am leader next time I am no club I am ready to quit you need to get my refund asap and get this game under control I've had it
Get my refund fix the game
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